Credit Control

All members get Credit control - three FREE action letters before debtchase action (rechargeable to the debtor) starts.

members can relax whilst we collect the money that either they have budgeted or we have implemented as a budget in the Client's default. see note 1

The process of collecting service charges due is

1. send out a demand before the due date see note 2
2. send out a polite reminder approximately 10 days after the due date
3. send out a Final Notice, approximately 14 days later or 24 days after the due date

Only if the leaseholder has not paid after these 3 documents does legal action commence. In accordance with the Civil Procedure Rules (CPR Rules) we send a "Notice before Action" letter from our Legal Services Team prior to commencing Court action.

Thereafter the debt collection routes are as detailed on the flowcharts below:

Note 1
For leases with retrospective billing if a bill is not presented to a leaseholder within 18 months recovery of the lessees proportion of expenditure relating to it is barred by law

Note 2
If service charge is not properly demanded according to the lease it may not be recoverable