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Credit Control

Credit control - three action letters before action

All Leaseholder Support.co.uk members can relax whilst we collect the money that either they have budgeted or we have implemented as a budget in the Client's default. see note 1

The process of collecting service charges due is

  1. send out a demand before the due date see note 2
  2. send out a polite reminder approximately 10 days after the due date
  3. send out a Final Notice, approximately 14 days later or 24 days after the due date

Only if the leaseholder has not paid after these 3 documents does legal action commence.

In accordance with the Civil Procedure Rules (CPR Rules) we send a "Notice before Action" letter from our Legal Services Team prior to commencing Court action.

Thereafter the debt collection routes are as detailed on the flowcharts below:

Note 1
For leases with retrospective billing if a bill is not presented to a leaseholder within 18 months recovery of the lessees proportion of expenditure relating to it is barred by law

Note 2
If service charge is not properly demanded according to the lease it may not be recoverable

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