Running a block isn't easy. There's lots to do and it all takes time. Below is a comparison of BlockCare levels:
BlockCare 100 includes:
- Hundreds of FAQs answered
- Repairs liability matrix (Who repairs what)
- Step by Step Guides: Lease Extensions, Right to Manage...
- Help with rule breakers: noise, alterations
- Access to our bulk buying insurance power
- Templates for meeting notices & minutes
- Resolutions your company may need to pass
- Cloud store your property documents
- Access to Ringley Law to vary badly drafted leases
All of BlockCare 100 plus
- Companies House & tax office dealt with
- Annual Confirmation Statement prepared
- Company Accounts filed
- Service charge accounts prepared & served on owners
- Demands sent by post & email
- Owners can pay by direct debit, bank transfer or card & see their account balance online
- FREE arrears collection
- FREE banking & bank account reconciled, with bank balances online
- Budget & reserve planning tools
- Help with problem leases
- Solicitors sales enquiries dealt with
- Share and ownership registers maintained
- Mail merge facilities to create & share news
- Best practice followed so you can collect the money budgeted
Your own Property Manager
- Directors & AGM Meetings attended
- Mintues & property inspections online on the Gateway portal
- Service charge budgets prepared
- Rolling reserve plan prepared
- Demands, Polite Reminders & Final Notices sent
- Arrears chased
- Managed repairs service
- Planned block maintenance
- Tendering & reporting on small works
- Visibility of all invoices online
- Full cashbook accounting
- HR issues & Site staff management
View User Panel - BlockCare 300
Frequently asked questions:
Q: Do we pay you or do you collect your fees from the service charges?
A: The annual fee depends on the number of properties but starts from £525 + Vat and it is charged quarterly in advance, as part of the service charge budget. The minimum period is 1 year from the start date, so other than the £100 + Vat set up fee, we will be paid as we collect the service charges, UNLESS your lease does not allow advance collections and in this situation we would collect members contributions using company law.
Q: What support will we get from Ringleys Block Care 300?
A: You as Client/Directors are the manager. You set the budget in the portal, appoint contractors and instruct us through the portal to pay them and run any meetings.
We demand the money, enable owners to pay by bank transfer, direct debit or credit card and enable them to see a statement of their payments online. We chase the arrears, cloud store your budgets and the invoices you upload and produce compliant service charge accounts and provide you with step-by-step guides and factsheets to support you.
We will also file the Annual Confirmation Statement and Company Accounts with Companies House and deal with any Solicitors enquires when a property is selling.
Q: How do we prepare newsletters etc...?
A: You can create and mailmerge letters from the website.
Q: I live in abroad. Can I get letters posted to me?
A: Yes, for legal reasons we still need to send demands and notices by post, demands are also sent by email.
Q: Where will you keep the money we pay you?
A: Your service charges are held in trust under Section 42 of the Landlord & Tenant Act 1987 - in a Client account just for your site.
Q: Our Freehold company has just been set up. Can we start with a clean slate, albeit no money?
A: Yes, BUT, when you bought the freehold you would have paid up any service charge arrears as part of the purchase, you now will own the right to collect these from the owner in arrears.
Q: What if an owner has questions - how are these dealt with?
A: Our Treasury Team will answer payment queries, but queries related to the budget and management issues remain the Client/Directors responsibility as we are acting as administrator nto property management.
Q: We need to collect Ground Rent and Service charge but your website does not mention ground rent collection. What do we do?
A: Ground rent collection is an additional service, and since February 2004 government regulations mean that ground rent and service charge have to be collected separately with differnt explanatory notes. Please apply separately for a ground rent collection quotation.
Q: How do we deal with arrears prior to us appointing you?
A: You can appoint Ringley Law to deal with prior arrears. They will first need to do a compliance cheque to advise you on what has been correctly demanded and what you will be able to collect. Please contact Ringley Law for further details.
Q: What should we do with the ground rent collected? Can we use it to pay for part of management charges or anything else we need to pay for, in relation to the property?
A: Ground rent belongs to the freehold owners so should be retained in your freehold company, or distributed to the freehold owners or you could use our online toolkit to pass regualtionst o stop collecting ground rent from freehold owners.